Returns

Eligible items can be exchanged or returned for a credit note within 14 days of purchase. We do not offer refunds for change of mind.

How to request an exchange

Email info@basiic.com.au before sending anything back. Include “Exchange Request” or “Return Request”, your order number, the item and your reason. For an exchange, tell us your preferred replacement. Our team will respond within 1–3 business days with approval or instructions.

Item condition

For change-of-mind exchanges and credit notes, items must be unworn, unwashed, unused and in their original condition with tags attached. Items with perfume, stains, makeup, deodorant, body marks, damage or other signs of wear are not eligible and will be returned to the customer.

Return postage

Customers pay return postage and should use a trackable service. BASIIC is not responsible for lost or misdirected return parcels. Once an exchange is approved and the returned item has been inspected, BASIIC covers postage of the replacement item.

Credit notes

Credit notes are emailed after the return is received and inspected. They are valid for one year from issue and can be used on available items on our website.

These change-of-mind conditions do not affect your rights under Australian Consumer Law. If an item is faulty or you received an incorrect item, contact info@basiic.com.au so we can help.